The Chapter Personal Affairs Officer:

• Serves as the primary point of contact for issues associated with military rights and entitlements, with emphasis on survivor benefits information.
• In coordination with the surviving spouse liaison in a case of serious illness or death, expresses sympathy to the next-of-kin and offers assistance (don’t duplicate or interfere with the efforts of service casualty assistance officers). 
  
• Keeps members informed, generally by means of a chapter’s newsletter, about facilities and services available in the area such as commissaries, exchanges, hospitals, and officers’ clubs.
  
• Creates a library of personal affairs publications, including all MOAA personal affairs publications (MOAA.org/pubs) as well as information available from local VA and Social Security offices.
  
• Maintains a current list of resources, including:
  
  • The Defense Finance and Accounting Service Center and the finance centers for the other uniformed services
    
  • The nearest VA regional office: (800) 827-1000
    
  • The nearest Social Security office: (800) 772-1213
    
  • National MOAA’s benefits and insurance experts
    
  • Local veterans’ service organizations, such as the American Legion, the Disabled American Veterans, and the Veterans of Foreign Wars